At TeelCX, we are committed to protecting the privacy and security of your personal information. In accordance with the Protection of Personal Information Act (POPIA), this Privacy Statement outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and provide us with your personal and banking details. Please read this statement carefully to understand our practices regarding your personal information.
Information We Collect:
When you visit our website and engage in transactions, we may collect/request the following types of personal information:
- Contact information: Full name, email address, phone number, and postal address.
- Demographic information: Age, gender, and location.
- Use of Personal Information:
We may use your personal information for the following purposes:
- Communicate with you regarding your orders, inquiries, or requests.
- Customize and improve our website, products, and services to better serve you.
- Analyze website usage and trends to enhance user experience and provide personalized content.
- Comply with legal obligations and protect against fraudulent or unauthorized activities.
- Send promotional emails or newsletters with your consent (which can be withdrawn at any time)
Disclosure of Personal Information
We may disclose your personal information to the following third parties under certain circumstances:
- Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our products or services. These providers have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.
- Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal process, such as a court order or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
Security of Personal Information:
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
Your Rights:
As an individual, you have certain rights regarding your personal information under POPIA. These rights include the right to:
- Access your personal information and request a copy of the information we hold about you.
- Rectify any inaccurate or incomplete personal information.
- Object to the processing of your personal information for direct marketing purposes.
- Request the erasure of your personal information under certain circumstances.
- Withdraw your consent to the processing of your personal information (if consent is the legal basis for processing).
- Contact Information:
If you have any questions, concerns, or requests related to this Privacy Statement or the handling of your personal information, please contact us using the following details:
info@teelcx.co.za
Updates to Privacy Statement:
We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. The revised statement will be effective as of the “Last Updated” date mentioned at the top of the document. We encourage you to review this Privacy Statement periodically.
By using our website and providing your personal information, you acknowledge that you have read and understood this Privacy Statement and agree to the collection, use, and disclosure of your personal information as outlined herein.
Last Updated: May 2024